Refund policy

At iVedic, we want you to be completely satisfied with your purchase of our natural and scientifically enhanced cosmetic products. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your peace of mind.

  1. Eligibility:

    To be eligible for a return, please ensure that the product is wrong or expired. Please note, opened or used items cannot be returned for hygiene reasons. Your understanding is valued.

  2. Return Process:

    If you wish to return a product, please follow these steps:

    • Contact our customer support number (+91) 8460599799 within 7 days of receiving your order to initiate the return process.
    • Provide the order details and reason for the return.
    • Our customer support team will guide you through the return process and provide you with a return authorization.
    • Pack the product securely in its original packaging, including all accessories and documentation.
    • Ship the product back to us using a trackable shipping method, and provide us with the tracking number.
  3. Return Shipping:

    The return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid return label or reimburse the shipping costs.

  4. Refund or Exchange:

    Once we receive and inspect the returned product, we will process your refund or exchange. Refunds will be issued to the original form of payment, and exchanges will be shipped to you promptly.

  5. Non-Refundable Items:

    Please note that certain items, such as promotional or discounted products, are non-refundable unless there is a manufacturing defect or damage during shipping.

  6. Damaged or Defective Products:

    If you receive a damaged or defective product, please contact our customer support immediately. We will arrange a replacement or refund, including any applicable shipping costs.

  7. Timeframe:

    We strive to process returns within 7 days of receiving the returned product. However, please allow additional time for the refund to reflect in your account, depending on your payment method and financial institution.

If you have any questions or need further assistance regarding our return policy, please contact our customer support team at hi@ivediclife.com. We are here to help and ensure your satisfaction with our iVedic cosmetic products.